Product Warranty Policy
01 Warranty Period
- The warranty period starts from the invoice date.
- All lighting products are covered by a three-year warranty.
- The warranty primarily covers the driver and LED components.
- Radiant Opto-Electronics reserves the right to provide warranty service through repair or replacement.
- If a product is discontinued during the warranty period, it will be replaced with a product of equal or higher value.
02 Exclusions from Warranty Coverage
- After customer acceptance, visible exterior parts of the luminaire are not covered under warranty.
- Non-electronic components (such as acrylic light guide plates, cables, housings, accessory kits, and manuals) are excluded from warranty coverage.
- Damage caused by failure to follow the instructions and precautions stated in the product manual or packaging.
- Damage resulting from natural disasters, abnormal voltage, natural causes, force majeure, human vandalism, or improper operation.
- Damage caused by improper installation or use in environments or conditions not compliant with product specifications.
- Damage caused by disassembly, reassembly, unauthorized modification, replacement of parts or internal structures, or improper storage conditions.
- Any issues or failures deemed by Radiant Opto-Electronics Lighting as resulting from abnormal use.
03 Other Important Notes
- During the warranty period, installation and repair services are provided free of charge (limited to areas where Radiant Opto-Electronics provides installation services).
- The company reserves the right to modify warranty terms. Any changes to warranty service content will be announced on the official website.
- All products are covered by NTD 10 million product liability insurance.
- If special warranty conditions apply to specific products, the terms agreed upon in the contract between both parties shall prevail.
Warranty Service Process
Step 1
If a product malfunction occurs and meets warranty conditions, please contact us via(email:lighting@radiant.com.tw/LINE Online Customer Service)Please provide the invoice or purchase date, purchaser's name, purchase region, contact information, and a description of the issue. Our customer service team will contact you accordingly.
Step 2
Our customer service representatives will assist you with repair-related information. Repairs for products within the warranty period will be handled by us.
Step 3
The required repair time will be evaluated based on the extent of product damage, and a response will be provided after overall assessment.
Customer Service Contact
LINE Online Customer Support
Consultation services provided by our LINE customer service team
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